Case 1:
Azlina* and her 3 childrens flight from Nice to Dubai was delayed for 42 hours due to bad weather.
Benefit : Travel DelayPayout : RM5,600 (RM1,400 x 4pax)
Premium : RM147 (Family Plan)
Case 2 :
Ms. Sie's * handbag was snatched while she was talking to her hotel in Cambodia. Immediately, she called the Travel Guard - Ambassador Service for an embassy referral to have her passport replaced.
Benefit : Loss of travel document, personal items and money
Payout : RM3,720
Premium : RM30
Case 3 :
Mr. Low * had to cancel his trip because he was hospitalized for dengue fever on his departure date. he was compensated for his non-refundable tour fare to South Africa.
Benefit : Travel Cancellation
Payout : RM25,000
Premium : RM60
Case 4 :
A tour bus of 11 passengers meet a road accident in China. 7 survived, 2 were critically injured while remaining 5 suffered minor injuries. Our crisis team was activated and our highly skilled doctors and nurses immediately assessed the medical condition, guaranteed medical payment and arranged a chartered medical flight evacuating the 6 survivors to Malaysia for follow up treatment. The remains of 4 victim were repatriated to Malaysia.
Benefit : Medical Expenses Reimbursement, Emergency Medical Evacuation, Repatriation of Mortal Remains, Accidental Death and Compassionate Visit.
Payout : RM2,000,000
Premium : RM330 (11pax)
* claim cases above are actual events and all name have been changed to protect the identity of people named.
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